Client support

We're here to help you!
1- Who can use our products?

Our products fit those who own a beauty parlour or who love beauty and want to do it yourself at home, and our team can help you with advice and guidance.


2- Can you tell me more about quality?

We maintain the European quality of our products.


Strict selection of healthy organic raw materials


Our materials are natural to make modern colors.

3- What happens if my order gets wrong?

We're always working hard to make sure that all goods are of the highest quality and guarantee our clients.


Good brand experience. However, if you have a problem with a defective or damaged product, please e-mail us on contact@yellowwool.com.

So we can review it as soon as possible and find the best solution for you.

4- Is online purchase from yellowwool.com secure?

Absolutely! We use a variety of technical safety techniques to ensure the safe payment of our clients. In addition, our privacy policy states that we do not store or share credit card information or share your personal information with third parties.


But if you're still concerned about your application, please contact@yellowwool.com.
And we're gonna call you about an alternate way to make your application!

5- What payment methods do we accept?

We now accept

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • American Express
  • Discover
  • Diners Club
  • Maestro
  • Union Pay
  • i DEAL
  • Shop Pay

. If you want to use another payment method, our team will help you with your request!



Contact us directly on contact@yellowwool.com to arrange the payment process.